Refund policy
Phase 1 · Defective · Always Returnable
Manufacturing Defect.
Standard Or Custom · Always Covered
If your bumper has a verified manufacturing defect, you have 30 days from delivery to start a return. This includes custom and made-to-order products — defects in our work are always our responsibility, no restocking fee.
Phase 1 · Non-Defective · Standard Only
Standard Returns.
Customer Pays Return Shipping
Returns of non-defective standard products are accepted within 30 days with a 20% restocking fee. Customer pays return shipping. Original shipping charges are non-refundable. Custom non-defective products are not returnable.
How To Initiate A Return.
- 01 Document — photograph the product and packaging. Gather your order number and description of the issue.
- 02 Email Us — contact info@galhortruckparts.com before shipping anything. Returns without prior authorization not accepted.
- 03 Get Approval — we confirm eligibility within 24 business hours and issue an RMA number.
- 04 Ship It Back — use carrier and instructions provided. Include RMA number. Do not ship without it.
How Refunds Actually Work.
Refunds are processed within 7 days of approval. Time to appear in your account depends on your payment provider.
- Step 01 Inspection — returned part inspected within 3 business days of receipt. Defect verified against order spec.
- Step 02 Decision — defect confirmed: full refund. Not confirmed: 20% restocking fee. Damaged in transit: carrier claim.
- Step 03 Processing — refund issued to original payment method. Begins within 1 business day of inspection decision.
- Step 04 Completion — bank processing takes 3–10 business days. Confirmation sent by email.
When Returns Work / When They Don't.
When This Works.
- Manufacturing defect confirmed
- Part not installed or modified
- Within 30 days of delivery
- Original packaging preferred
- Photos provided on request
When This Doesn't.
- Non-defective (20% fee applies)
- Custom or made-to-order bumper
- Part installed, modified, or drilled
- After 30 days
- Damage from road use or improper install
Custom & Made-To-Order Products
Custom bumpers and made-to-order profiles are built to your truck specification. They cannot be returned unless a manufacturing defect is confirmed. This is disclosed before purchase on the product page.
The Approval Window.
All return requests are reviewed within 24 business hours. Our team responds with either approval and shipping instructions, or a clear explanation of why the return doesn't qualify. No string-along, no delays past our window.
If It Arrives Damaged, That's On Us.
Transit damage is a carrier claim — not a standard return. Galhor covers all transit damage at no cost.
- What To Do — inspect at delivery. Photograph packaging and product before unpacking.
- Contact Us Same Day — email info@galhortruckparts.com with order number and photos. Do not install the damaged part.
- Free Replacement — we initiate replacement at no charge. Ships under the same timeline as original.
- No Deductible — transit coverage is unconditional. No fee. No restocking cost.
Transit damage is covered in full — inspection, replacement, and freight. You pay nothing out of pocket.
Return Shipping & Restocking
Return shipping is the customer's responsibility unless the return is due to a confirmed manufacturing defect. In that case, Galhor provides a prepaid return label. The 20% restocking fee is deducted from the refund total, not charged separately.
Legal & Transparency
This policy applies to all purchases through galhortruckparts.com. Galhor reserves the right to inspect all returned items before issuing a refund. Claims not meeting criteria will be declined and the item returned at the customer's expense. Applicable law: State of Texas.